A powerhouse in the Microsoft ecosystem with over 20 years of experience, Andreas has evolved alongside the platform since version 3.0. He is a proven expert in rescuing failed implementations and scaling global solutions. Most recently, he served as the Functional Lead for the largest Microsoft CRM implementation to date, supporting ~100,000 users across 150 countries. 

Candidate Highlights

• Dynamics/D365 Experience: * 20+ years of dedicated experience across the full history of Microsoft CRM/CE (v3.0 through current D365/Power Platform).

  • Completed 15–20 full life cycle implementations in the last five years alone.

  Technical Expertise: * Deep mastery of the Power Platform and Dataverse.

  • Expert in complex integrations, including third-party communications (Twilio), API-led connectivity, and Azure-integrated solutions.

  Core Implementation Skills: * Global Scale Specialist: Extensive experience leading rollouts in multinational environments, including on-site leadership in Singapore for 100k-user systems.

  Implementation Rescue: Proven ability to turn around failing projects, evidenced by his work at Wells Fargo where he stabilized and scaled a troubled system to 1,000+ users.

  Functional Focus: * Customer Engagement (CE): Deep expertise in Sales (Lead-to-Close), Customer Service, and Marketing/Customer Insights.

  Specialized Modules: Functional proficiency in Field Service and Project Service Automation (PSA).

  Industry Versatility: * Diverse background across Public Sector (COVID response for health departments), Financial Services (Wells Fargo), Healthcare, Electronics Manufacturing, and Professional Services.

  Core Skills: * Functional Solution Design, Global Project Leadership, Stakeholder Management, Rapid Response Solutioning, and Mentorship.

  Work Authorization: US Citizen (USC)