Candidate Highlights :

Experience & Focus: Over 10 years of experience leading enterprise-level digital transformation and ERP implementation programs. Specializes in aligning technology roadmaps with business objectives.

Expert Certifications: Holds a Certified Project Management Professional (PMP), Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), and the PL-900 Microsoft Power Platform Certification.

Key Program Scale (Alithya): Proven success delivering $1M–$5M Microsoft Dynamics 365 (Project Operations & Customer Engagement) implementation programs for large enterprise clients like VISA and Loblaw Companies Limited (LCL).

D365 & ERP Expertise: Deep proficiency in Microsoft Dynamics 365 CRM, Finance & Operations (F&O), and Customer Engagement (CE). Utilizes methodologies including Microsoft Dynamics Lifecycle Services (LCS), Agile, Scrum, and Waterfall.

Financial & Delivery Metrics:

Achieved a 15% improvement in project margin and reduced delivery variance by 10% through proactive forecasting and scope control.

Reduced accounts receivable aging by 20% and improved project profitability by 12% via structuring agreements.

Championed quality assurance, resulting in a 30% reduction in post-deployment defects.

Managed the full financial lifecycle, including budgeting, forecasting, and margin tracking.

Operational & Digital Achievements:

Increased successful project delivery rate by 20% and improved team productivity by 15%.

Managed ERP implementations, business automation, and digital transformations, including integrations with major payment processors (VISA, MasterCard, Adyen, etc.). These projects resulted in a 30% increase in operational efficiency and a 25% improvement in transaction processing speed.

Experience as a Senior Product Manager defining e-commerce strategic vision, integrating SAP systems, and optimizing Oracle JD Edwards for digital DTC and B2B channels.

Communication & Leadership: Fluently bilingual in French and English. Maintained 100% client satisfaction scores and served as the primary point of contact between company leadership and client executives. Proficient in project tools like Azure DevOps, JIRA, Confluence, and Oracle.