Experience & Specialization: Over 10 years of experience in Information Technology Services , specializing in Microsoft Dynamics 365, custom development, and the Power Platform.

Core Expertise: Deep functional and technical knowledge across the Microsoft ecosystem, including:

Dynamics 365 (Sales, Marketing, Customer Service, F&O, Business Central, Talent).

Power Platform (Power Automate, PowerApps, Power BI, Power Pages).

Azure DevOps (CI/CD, Version Control, User Stories).

Web Technologies (HTML, CSS & JavaScript) and Data Tools (SSIS, SSRS).

Leadership & Consulting:

Successfully translated complex requirements into functional designs and led successful project deliveries.

Experience driving impactful outcomes for enterprise-level organizations and federal agencies (e.g., U.S. Department of Veterans Affairs).

Key Achievements & Roles:

Enterprise Power Platform Applications Technical Lead (Promoted): Leads end-to-end delivery and architecture of enterprise solutions, designs and enforces Center of Excellence (CoE) governance models, and drives Application Lifecycle Management (ALM) using Azure DevOps.

Senior Solution Architect: Led implementation and customization of D365 Customer Service including designing Power Pages Portals for citizen engagement and utilizing Azure Logic Apps for integration frameworks.

Power Pages Developer (Contract): Built a secure, user-friendly Customer Claims Portal integrated with Microsoft Dataverse, focusing on security via MS Entra External ID and leveraging SharePoint for file storage in the healthcare sector.

Technical Lead/Vendor Management: Served as the D365 technical lead, defining architecture principles, managing relationships and accountability with implementation partners/ISVs, and leading enterprise-scale D365 projects.

Certifications: Holds multiple certifications including Microsoft Certified: Dynamics 365 Fundamentals, ClickDimensions Admin/Fundamentals, and HIPPA Training Certifications.