This candidate is a powerhouse Microsoft Dynamics veteran with over 18 years of experience across the functional and technical landscapes of D365 CE, Power Platform, and Azure. Having delivered and supported 40+ projects, including 20 full life cycle (FLC) implementations. He is a seasoned architect who recently served as a Cloud Solution Architect for Microsoft. Most recently, he acted as a strategic lead for the Department of Veteran Affairs, auditing complex customer service solutions and driving digital transformation via AI and Copilot integrations.

Candidate Highlights:

• Microsoft Internal Pedigree: Served as a Cloud Solutions Architect for Microsoft’s Global Delivery Team, handling high-stakes migrations and engineering dispatches.

• Government & Public Sector Expert: Led massive architecture reviews and migrations for the Veteran Affairs (VA) , Texas State Teacher Retirement System , and the LA County Department of Health.

• Cross-Platform Depth: Unlike most niche consultants, he is a Certified D365 FO Apps Solution Architect with extensive experience in Dual-Write integration and ERP/CRM synchronization.

• AI & Copilot Pioneer: Expert in configuring and enabling Microsoft Copilot and AI-driven features within the Customer Service and Sales hubs.

• Managed Services Leader: Previously managed the D365 department for PwC, overseeing infrastructure, budgeting, and team recruitment.

Comprehensive Toolset:

• D365 CE: Expert-level across Sales, Customer Service (Omnichannel & Contact Center), Field Service, and Marketing (Journeys).

• Power Platform: Deep technical knowledge of Power Apps (Canvas/Model-driven), Power Automate, Power BI, and Copilot Studio.

• ERP/Integrations: D365 F&O, AX 2012 R3, Azure Logic Apps, and Data Lake.

Certifications: Success by Design for D365, Power Platform Solution Architect, and MCSA Dynamics 365.

Work Authorization: Green Card